good to know before you buy
Return & Refund Policy
Because every piece is handmade from upcycled material, our policy is simple and centers on one thing: making sure your order arrives safe.
We only accept returns for items damaged in transit
A crushed box, a broken resin piece, or a snapped keychain caused by mishandling during delivery — that's what we'll replace or refund. Nothing else.
What's not covered
Not eligible
- Change of mind
- Wrong size or color preference after purchase
- Items that have been worn, used, or altered
Not a defect
- Minor variation in resin pattern or wrapper placement
- Slight color differences between pieces
- Each piece is one-of-a-kind — no two are exactly alike
How to report a damaged item
- Inspect on arrival. Check your package and item(s) as soon as they arrive.
- Report within 48–72 hours of receiving your order.
- Send proof via Lazada chat, including a photo of the damaged outer box, a photo of the damaged product, and your order number.
- We'll follow up within 2–3 business days with next steps — a replacement or a refund.
Important
- Claims without a photo of the damaged box may not be accepted — box condition helps confirm the damage happened in transit.
- Replacements depend on stock of the same or a similar design, since pieces are handmade in small batches.
- This policy applies to orders placed through our Lazada shop.
We take care packing every piece by hand — if something still arrives damaged, we want to make it right.